"Know What You are Really Saying"
- The parts of communication you probably aren't aware of!

(Keynote speech or seminar. You pick the format or length of program that best suits your needs.)

The most effective professionals understand that "total" communication is far more than just the words we use. Not having an awareness of the different layers of meaning can cost you clients; increase employee turnover; and create conflict in relationships both at work and at home.

Are you coming across like you think you do? Do you sometimes find yourself in misunderstandings and aren't sure how you got there?

In this interactive presentation you'll learn:

• the three ways in which effective communication can break down and what to do about it
• the number one question that everyone asks themselves all the time and how knowing this question can make you more effective in selling anything
• the biggest trap people fall into when experiencing conflict
• three techniques for more effective listening and why good listening skills are important in ANY situation involving people
• what valuable messages that being a good listener communicates to the speaker-without you ever having to state them

Plus many more tips and techniques for saying what you want to say effectively and with confidence.

This presentation can be applicable toward improving the following:

• Management skills
• Sales skills
• Customer service
• Leadership skills

Presented in keynote, 90 minute, or three-hour workshops formats. Don't see what you need here? Other formats available upon request.

Contact: Melinda Walsh
Email: Melinda@melindawalsh.com
225-383-7161 ofc.
225-383-7162 fax